Meet your new hire · for clinics on DentCloud

A new front-desk assistant
for your clinic, working on LINE

Appointment reminders, chat replies, lead capture and hand-off to your team, 24/7. Here to help your front desk, not to replace anyone.

Talk to us on DentCloud LINE See the 24h shift

Ask about plans in chat

DentCloud

DentCare

Front desk on LINE

Dept: Front desk
Shift: 24h, every day
Speaks: ไทย / English
Reports to: Your clinic team

ID DC-0001

Job duties

Role: front desk on LINE

01 Remind patients 1 day before the visit Sends a card from your clinic's LINE. Patients confirm, ask to reschedule or cancel, and the status goes straight into DentCloud.
02 Answer questions on prices, promotions and treatments Only from content your clinic approved. Sends price charts and before/after photos, and recognises existing patients and their appointments.
03 Capture name, phone and the service they want Posts a lead card to your team's LINE group with tap-to-call, and flags payment slips patients send.
04 Hand off to your team at the right moment When a patient wants a person or is ready to book, it stops replying and your team takes over in the shared inbox.
05 Send receipts and a satisfaction survey after payment Via your clinic's LINE. Patients can open past receipts themselves in the menu.
06 Follow up once when a lead goes quiet Skips it automatically if your team already replied or the lead booked.

What it will never do

Give medical advice
Make up prices or promotions
Book or move appointments for your team; it passes the request on
Talk over your team when they're replying

You train it yourself

Edit answers, photos and promotion dates in the back office, see the questions it couldn't answer, and set admin and agent roles per branch.

Today's shift

A day in the life of your new hire

Names and numbers are examples

08:00

Sends tomorrow's remindersCards go out from your clinic's LINE to every patient with an appointment

นัดหมาย / Appointment

คุณมะลิ ใจดี

16 ต.ค. 2026 10:30

กรุณายืนยันนัดหมาย / Confirm
08:14
Mali taps Confirm Confirmed · updated in DentCloud
13:20

Answers a clear-aligner price question while the team is busyFrom your clinic's own content, then sends the price chart

How much are clear aligners? They start from [your clinic's price]. Here's our price chart.
18:00
Clinic closes, team goes home · the night shift begins

Night shift
22:40

A new lead messages late at nightAnswers, then asks for a name and number for your team

Interested in a consultation? May I have your name and number? Bua, 08X-XXX-XXXX
22:41

Leaves a lead card in your team's LINE groupWith a summary of what the lead wants

New lead · after hours Bua Rakdee Wants: teeth whitening · via LINE Call 08X-XXX-XXXX

09:00

Next morning, the lead is waiting for your teamCall Bua back. No lead lost overnight.

Reporting to the boss

Type /report in your LINE group for an instant summary

New leads, returning patients and chats answered, by week, month or year. Every conversation is in the shared inbox for your team to read and continue.

/report week

This weekSample

New leads Returning Replies

Employment contract

Choose where it works

Contract A

Based at the central LINE

Patients use DentCare's LINE

Free

Patients see appointments, treatment history, receipts and medical certificates themselves
No front-desk duties (those are in Contract B)

Recommended

Contract B

Stationed on your clinic's LINE

Your clinic's own name and brand

Ask about plans

Everything in Contract A, in your clinic's LINE menu (we set it up)
Appointment reminders before the visit
Answers on prices, promotions and treatments
Collects names, phone numbers and interests
Hands off to your team at the right moment
Receipts and surveys after payment
Follows up when a lead goes quiet
Shared inbox + team alerts in your LINE group + /report

Employer's signature Ask on DentCloud LINE

Book an interview with your new hire

Message us on LINE. We set everything up for you.

Add DentCloud on LINE A patient? See your dental passbook →